KIMBERLEY CELEBRATES WINNING SWIFT DEALERSHIP OF THE YEAR AWARD
Kimberley celebrates winning Swift Dealership of the Year Award
The excellent achievements of individuals and dealerships were celebrated at Swift Group's inaugural Awards evening that culminated with the prized 'Dealership of the Year' awards.
The awards night was introduced following the launch of Swift's Approved Dealer Programme last year, to recognise the incredible accomplishments that have been delivered by dealers during the year.
The Approved Dealer Programme was launched to strengthen Swift's partnership with its dealer network with the aim of continually enhancing the customer experience. The programme is built around seven customer-centric key performance indicators which are monitored throughout the year. Bespoke training packages are delivered to support each dealership's development with training provided through the Swift Academy: a physical training centre at their Cottingham site and an online learning platform.
The awards were split into four main categories; Customer Service Recognition Awards, Technical Training Awards, Mystery Shop Awards and Dealer of the Year Awards.